Payment Policy – Timbershedco

Last updated: 30 August 2026

Timbershedco accepts Visa, Mastercard, American Express, Apple Pay and Google Pay. Every payment is processed by Stripe over an encrypted connection. We do not accept any other payment method – no bank transfer, no cheque, no cash on delivery.

1. Accepted payment methods

Visa – credit and debit cards.
Mastercard – credit and debit cards.
American Express
Apple Pay – on Safari and on iPhone, iPad and Mac.
Google Pay – on Chrome and on Android devices.

The same list is shown as card logos in the footer of every page and again at checkout. If a method is not on this list, we cannot take it.

2. Currency and price

All prices are shown and charged in pounds sterling (GBP). All prices include VAT, and delivery is free to any United Kingdom address with no minimum spend, so the figure on the product page is the total amount you pay. If your card is issued outside the United Kingdom your bank may add its own currency conversion fee; that fee is set by your bank and we never see it.

3. When you are charged

Payment is authorised and taken when you place your order. Your bank statement will show a descriptor containing the Timbershedco name. A contract is only formed when we send you a dispatch confirmation – if we cannot supply an item after payment, we refund you in full without you having to ask.

4. Security

Card details are entered into a form hosted by Stripe and are transmitted directly to Stripe over TLS. We never see, handle or store your full card number, expiry date or security code. Timbershedco receives only the payment status, the card brand, the last four digits and an authorisation reference. Stripe is certified to PCI DSS Level 1, the highest level in the card industry.

Card payments in the United Kingdom are subject to Strong Customer Authentication, so your bank may ask you to confirm the payment in its app or by a one-time code. That step happens between you and your bank; we are not part of it and never see the code.

5. If a payment is declined

A decline is almost always the card issuer, not us. The usual causes are an address that does not match the one registered to the card, an expired card, insufficient funds, a daily limit, or a fraud check triggered by an unusual purchase. Check the details and try again, or use a different card or wallet. If it still fails, contact your bank first and then write to us and we will help.

6. Refunds

Refunds always go back to the card or wallet used for the original payment – we cannot refund to a different card, to a bank account or as a credit note. We issue refunds within 5 business days of receiving and inspecting a return, and your bank may take a further 3 – 5 business days to show the credit. Where you exercise your statutory 14-day right to cancel, we reimburse within 14 days of being told, including standard delivery costs. See the refund policy for the full detail.

7. Chargebacks

If something has gone wrong with an order, please contact us before raising a chargeback with your bank – we can usually fix it within a day, and a chargeback takes weeks. Where a chargeback is raised, we will supply the carrier’s proof of delivery and our correspondence to the card scheme.

8. Fraud prevention

Stripe runs automated fraud checks on every payment. Where an order is flagged we may ask you to confirm your identity or the delivery address before we dispatch, or we may cancel and refund the order in full. We do this to protect cardholders, and no personal data is passed to third parties beyond Stripe for this purpose.