Straight answers on delivery, assembly, timber treatment and returns.
How much does delivery cost?
Delivery is free on every order to any United Kingdom address, with no minimum spend. We do not ship outside the United Kingdom.
How long will my order take to arrive?
We dispatch within 1 – 2 business days and transit takes 5 – 7 business days, so most orders arrive within 6 – 9 business days of your order being placed. Business days are Monday to Friday, excluding UK public holidays.
Who delivers my order?
Orders are sent on a tracked DPD or Parcelforce service. You get a tracking number by e-mail as soon as your order leaves us.
How do I track my order?
Use our tracking page at /track-your-order/. Enter your order number and the e-mail address you ordered with to see your order status, or paste your carrier tracking number to open the carrier’s own tracking page.
What is your returns policy?
You have 30 days from delivery to return an unused item in its original packaging for a refund of the product price. This is in addition to your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013.
Who pays for return postage?
You cover the cost of returning an item you simply changed your mind about. If an item arrives damaged, faulty or incorrect, we pay the return carriage and there is nothing for you to arrange.
How long does a refund take?
We refund within 5 business days of receiving and inspecting your return, to the original payment method. Your bank may take a further 3 – 5 business days to show the credit.
Do you charge a restocking fee?
No. We never charge a restocking fee on any return.
Can I exchange an item instead of returning it?
Yes. Tell us which item you would like instead when you contact us and we will arrange the exchange, subject to availability.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed by Stripe and card details never reach our servers.
Are your prices inclusive of VAT?
Yes. All prices shown include VAT, and delivery is free, so the price you see on the product page is the price you pay.
What timber do you use?
Responsibly sourced European softwood, mainly spruce and pine, pressure-treated before it leaves the mill so the preservative is driven into the wood rather than brushed onto the surface.
Do I need to treat the timber after assembly?
Pressure treatment protects against rot and insect attack. We recommend a coat of exterior wood stain or oil in the first year, then a re-coat every two to three years, to keep the colour and slow down surface weathering.
Will the timber change colour?
Yes. Freshly treated softwood starts a warm honey-brown and mellows towards silver-grey outdoors over the first year or two. This is normal and does not affect the strength of the timber.
Do the buildings come assembled?
No. Everything ships flat-packed with pre-cut panels, all fixings and step-by-step instructions. Two people can put a shed up in an afternoon with a screwdriver and a spirit level.
What base does a shed need?
A level, firm and free-draining base that is at least the same size as the shed footprint – paving slabs, a concrete pad or a timber bearer frame all work. Do not build directly onto soil or grass.
Are the roofs felted?
Yes. Every shed, bike store, tool store and log store ships with mineral roofing felt and the clout nails needed to fix it.
Do the doors lock?
The sheds, bike store, tool store and bin store come with a black hasp and staple ready for a padlock. Padlocks are not included.
Can I get dimensions before I order?
Every product page carries a dimensions and materials table with external size, internal size, panel thickness and weight. If you need a measurement that is not listed, e-mail us and we will check it for you.
What if my delivery arrives damaged?
Take a photo of the packaging and the damage and e-mail us within 30 days of delivery. We will send replacement panels or arrange a full collection and refund at our cost.
Can I change or cancel my order after placing it?
Contact us as soon as possible. If your order has not yet been dispatched we can change or cancel it. After dispatch, your 14-day statutory cancellation right and our 30-day returns policy both still apply.
How do I contact you?
E-mail contact@timbershedco.com or call +447446395342. We are on the phone Monday to Friday 9:00 AM – 6:00 PM and Saturday and Sunday 10:00 AM – 4:00 PM (GMT/BST), and we answer every enquiry within 24 hours.
Contact
Store name: Timbershedco
Operated by: ETRAPSHORTS LLC, 1305 Mcdonald DR Reno, NV 89503, United States
UK address: 3 Stanway Street, Manchester, M9 4JQ, United Kingdom
E-mail: contact@timbershedco.com (preferred)
Phone: +447446395342
Customer service hours (GMT/BST):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM
We aim to answer every enquiry within 24 hours.