Shipping Policy - Timbershedco

Last updated: 30 August 2026

1. Key facts

Delivery cost: free on every order, with no minimum spend and no surcharge for heavy or oversized items.
Where we ship: the United Kingdom only (England, Scotland, Wales and Northern Ireland). We do not currently ship to the Channel Islands, the Isle of Man, BFPO addresses or any destination outside the United Kingdom.
Dispatch time: 1 – 2 business days from the moment your payment clears.
Transit time: 5 – 7 business days.
Total delivery time: 6 – 9 business days from order to doorstep.
Carrier: DPD or Parcelforce, on a fully tracked service.
Business days: Monday to Friday, excluding public holidays in the United Kingdom.

All prices shown on this website include VAT, and delivery is free, so the price on the product page is the total you pay.

2. How your order is dispatched

Orders are picked, checked and flat-packed at our supplying mill and handed to the carrier within 1 – 2 business days. Larger items such as the sheds and the bin store travel as two or three parcels on the same consignment number; they usually arrive together, and if they are split across two days the carrier’s tracking will say so.

As soon as your order leaves us we send a dispatch e-mail with the carrier name and your tracking number. You can follow the parcel on our order tracking page or in My Account > Orders.

3. Delivery day

DPD and Parcelforce both offer a one-hour delivery window notified by e-mail or text on the morning of delivery, and both let you change the date or leave a safe-place instruction from that message. Because our items are heavy and bulky, the driver will deliver to your kerbside or front door – not through the house, into a back garden or up steps.

If no one is in, the carrier will follow the instruction you gave them, leave the parcel with a neighbour or take it to a local pickup point and leave a card. Parcels are normally held for seven days before being returned to us.

4. If your delivery is delayed

Occasionally weather, carrier network problems or a mis-scan will hold a parcel up. If your order has not arrived within 9 business days of you placing it, contact us with your order number and we will open a trace with the carrier the same day. If the parcel cannot be located we will send a replacement or refund you in full – you do not have to deal with the carrier yourself.

5. Damaged, incorrect or incomplete deliveries

Check your delivery on the day it arrives if you can. If a parcel is visibly damaged, note it on the driver’s device or the delivery note where possible, but do not worry if you cannot – your rights are the same either way.

If a panel is split, a part is missing or the wrong item has been sent, e-mail us within 30 days of delivery with your order number and a photograph of the packaging and the fault. We will send the replacement part or arrange a full collection and refund, entirely at our cost. You will never be asked to pay return carriage on a damaged, faulty or incorrect item.

6. Changing or cancelling an order

If your order has not yet been dispatched we can change the delivery address or cancel it outright – contact us as soon as you can with your order number. Once an order has been handed to the carrier we cannot recall it, but your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013 and our voluntary 30-day returns window both still apply. See the refund policy for how to exercise either.

7. Preparing for delivery

Our buildings arrive flat-packed and need somewhere dry to sit until you assemble them. A garage, a covered porch or a tarpaulin over the packs is fine; do not leave packs lying flat on wet ground, as timber will draw moisture up through the packaging. Sheds, bike stores and bin stores also need a firm, level, free-draining base ready before you build – paving slabs, a concrete pad or a timber bearer frame all work.